Characteristics of services | service package

by Paul Antony
0 comment

Characteristics of services


นอกจากการดูบทความนี้แล้ว คุณยังสามารถดูข้อมูลที่เป็นประโยชน์อื่นๆ อีกมากมายที่เราให้ไว้ที่นี่: ดูเพิ่มเติม

Have you ever asked yourself what differentiates services from products?! Here is the answer in 3 minutes and based on scientific research!
Purpose of the article – Four characteristics have been regularly applied to services: intangibility, heterogeneity, inseparability, perishability (IHIP). More and more exceptions occur which have resulted in substantial criticism. This paper aims to show that each characteristic is valid and useful when related to an individual aspect of services instead of being assigned to services as a single entity.
Design/methodology/approach – Based on customer integration, a framework (FTU framework) and a resource typology are developed. These approaches are the theoretical foundation of the analysis.
Findings – The FTU framework and a resource typology reveal different aspects of services and allow the assignment of the IHIP characteristics to them. Intangibility is assigned to the service offering, heterogeneity and inseparability to customer resources, and perishability to the facilities of the provider.
Research limitations/implications – The paper is based on a theoretical analysis. Researchers may want to empirically test the approach. Practical implications – Assigning the IHIP characteristics more clearly to certain aspects of services reveals their origin and makes them more tractable. For example knowing that heterogeneity of services is due to customers resources makes it more predictable and manageable. Originality/value – Although the IHIP characteristics are both widely cited and criticized, existing research has only tried to find and establish new characteristic(s). The approach of this paper is original because it takes a more trenchant look at them in order to develop a framework identifying aspects of services for which they apply.
Want to read the entire article\” Here you go and its open access: http://www.emeraldinsight.com/doi/full/10.1108/08876041011060468

See also  วิธีเปิดบัญชีออนไลน์ กรุงไทย next บนมือถือ(ไม่ต้องไปธนาคาร)ทำให้ดูตั้งแต่ติดตั้งแอป จนเปิดบัญชีได้ | ndid ไทยพาณิชย์

Characteristics of services

What is Service Design?


See also  Black Desert Mobile ประโยชน์ของสัตว์เลี้ยงและวิธีอัพเกรด !! | สัตว์เลี้ยง black desert

A short animation explaining the basics of service design.
Learn more at http://WhatIsServiceDesign.com
Made by: http://YosefShuman.com
(Video without background music can be found here: https://youtu.be/hLIIl4LKBvA )

What is Service Design?

9. ITIL | Service Package and service level package


This ITIL core foundation video explains about the service package which is part of service strategy.
Some customers have high utility requirements, some have high warranty requirements, and some require high levels of both. To accommodate this, Service Providers can seek to satisfy one or more of these types of customers by packaging different levels of Service Utility and Service Warranty, and pricing these packages accordingly. This packaging is what known as service package.
A Service Package provides a detailed description of package of bundled services available to be delivered to customers.
Service package consists of following components.
One, Core Services Package which is the basic outcomes desired by the customer.
Second, Supporting Services Package which enables or enhances the value proposition
Third, Service Level Package which defines level of utility and warranty provided by service package.
Service Level Packages are effective in developing service packages with different levels of utility and warranty, as appropriate to the customer’s needs, and in a cost effective way. Basically the following aspects will be the part of a service level package.
Availability and Capacity Levels
Continuity Measures
Security Levels
Support arrangements

See also  TP-Link 4G : Set 192.168.0.1 password | NETVN | 192.168.1..1

9. ITIL  | Service Package and service level package

Introduction to MHPSS Minimum Service Package


This short video provides a brief introduction to the MHPSS Minimum Service Package (MSP), explaining why it is needed and what it is designed to achieve. You can access the MSP at https://mhpssmsp.org/
The MHPSS Minimum Service Package (MSP) is an intersectoral package of minimum services to support mental health and psychosocial wellbeing in humanitarian settings. It has been developed by UNICEF and WHO in collaboration with UNHCR and UNFPA.
Animation by ICSD (https://icsd.myportfolio.com).

Introduction to MHPSS Minimum Service Package

Service Package Setup | Lifesaver


Service Package Setup | Lifesaver

นอกจากการดูหัวข้อนี้แล้ว คุณยังสามารถเข้าถึงบทวิจารณ์ดีๆ อื่นๆ อีกมากมายได้ที่นี่: ดูบทความเพิ่มเติมในหมวดหมู่Tips

You may also like

Leave a Comment